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Data protection

Privacy Policy

Welcome to FUJIFILM

We at FUJIFILM are pleased that you are visiting our website Fujifilm-fotoservicepro.eu and use our ordering software FFS-Pro and thank you for your interest in our company, products and services. It is important to us that your privacy is protected whilst using our website. We collect, process and use personal data on our website in accordance with the applicable data protection laws, including in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).


The data controller in relation to any personal data that is collected through this website is


Siemensring 1
47877 Willich
Fon +49 (0) 21 54 – 8 97 88-0
Fax +49 (0) 21 54 – 8 97 88-15

Sitz, Willich
HRA 6695 Amtsgericht Krefeld

Alleinvertretungsberechtigte Geschäftsführer:
Masato Yamamoto, Hiromiti Nishikubo, Antoon Nuiten

Persönlich haftende Gesellschaft:
Sitz, Willich

HRB 16344 Amtsgericht Krefeld

For further information please see our “Legal Notice”.

Collection and processing of personal data

In principle you can visit and use our website without telling us who you are. We do not require any registration. Without further information from you we only collect and process certain technical information, including the name of your Internet Service Provider, the webpage from which you came to us and the pages that you visit on our website. This information is only used for purposes of provision of our website. This data is also analysed for statistical purposes, whereby you remain anonymous as an individual user.

We process your personal data based on your consent, for the performance of a contract or as necessary for the purposes of our legitimate interests, including for responding to your enquiries and to customize and improve our web offerings, products and services in accordance with your preferences (Art. 6 (1) (a), (b) and (f) GDPR).

Personal data is only collected if you provide us with this information, e.g. in order to register for personalized services, and only processed and used for the provision of these personalized services, or in order to process your enquiries.

Furthermore, in connection with the personalized services we are entitled to process and use your data for advertising and market research purposes or for personalized provision of services if you have given your consent. If you give your consent the information accessed by you whilst visiting our websites can be stored in a user profile in order to be able to offer you information specifically personalized for you (e.g. in the form of a newsletter or other marketing communication). [We might also collect information about the quality and success of our e-mail marketing (e.g. by analysing the opening or click rates of our e-mails).] You can withdraw your consent at any time with effect for the future.

If you use personalized services we will use your personal data required for the provision the services for the duration of your registration and thereafter for as long as required or permitted under applicable laws. We share your data with affiliated Fujifilm companies if this is necessary to respond to your enquiries or if necessary for the provision of the services. We may forward enquiries regarding our products and services also to a distributor that is responsible for the relevant product or service category and region.

Customer account, placing an order

When you register for a customer account we usually collect name, e-mail address and password. In addition, you can provide your address, including billing and delivery address in your customer account. When placing an order, we collect data on the goods you have selected, corresponding pricing information, picture files, information on gift options, third parties’ address information for delivery any vouchers you might use, your billing and delivery address, and the selected method of payment and shipping. In connection with the fulfilment of orders we collect in particular information regarding payment, delivery and returns. To receive our newsletter or other marketing communication, you must enter your e-mail address; we also collect and use information regarding your newsletter/other marketing communication confirmation and the use of our information services. In connection with our customer services we might collect and use further information regarding your enquiries you might have and our handling thereof, including any related correspondence.

We use the information provided by you to process your order and to respond to other enquiries. After complete fulfilment of the contract, your data will be stored until expiry of the statutory retention periods under applicable tax and trade laws. Your personal data will only be used for other purposes if you have given your consent to the use of your personal data, if we are authorized or required to use your personal data for regulatory purposes, or if we reserved the right to use your personal data in accordance with applicable laws and as further described below.

If you have created a customer account, we store your data for as long as you maintain your customer account. You may have your customer account deleted at any time; please send us a message to the contacts mentioned hereunder. In the event of deletion of your customer account, we store the relevant data only to the extent necessary to fulfil a contract or to the extent permitted or required by law.

Under your customer account, you can administer your contact data and view your current and past orders (as applicable). Please treat your access data as confidential and do not share your password with any third parties. We are not liable for any abuse of your password, unless caused by us. As long as you do not sign out you will stay logged in on our website. This allows you to use our website and the various functions without having to log in again. If you wish to change your personal information or place an order, you will be asked to enter your password again. Please close your browser at the end of the session, especially if a third party can have access to your computer. If you become aware of, or if you suspect that a third party has obtained unauthorized access to your access data or used your account, please change your password without undue delay and inform us by e-mail.

Data transfer to perform a contract

For the performance of our contractual obligations, we can employ a third party that produces the ordered goods on our behalf and transfer data necessary for any such product to the third party. Such third party will be subject to strict contractual obligations to comply with the applicable data protection laws as our processor. We also transfer certain of your data to the carrier chosen for delivery to the extent necessary for delivery of goods to you or to the third party designated by you. Depending on the payment service provider you have selected during the ordering process, we will also transfer certain of your personal data to such provider to the extent necessary for payment processing. The selected payment service provider may also collect certain data, in particular if you create or have created an account with the relevant provider. In such case, you might have to register or log in with your access data or your account at the payment service provider during the ordering process. We will not have any access to your third-party account or the respective login data. For the processing of the payments the respective terms and conditions of the payment service provider and the privacy policy of the service provider will apply.

Credit check and scoring
We do not perform a credit check ourselves and do not use any own credit scoring. However, credit checks and scoring can be performed by the payment service providers you choose during the ordering process. For the processing of the payments the respective contractual terms of the payment service providers and their data protection terms apply.

Transfer to authorities
Any transfer of your personal data to authorities will only occur in accordance with mandatory laws.

Newsletter and advertisement
Data usage when registering for e-mail newsletters
If you subscribe to our newsletter or to receive other marketing communications, we will use the personal data necessary or separately provided by you to send you our e-mail newsletter or other marketing communication as agreed. You can withdraw your consent and unsubscribe from the newsletter or other marketing communication at any time either by sending a message to us or via a dedicated unsubscribe link in the newsletter or other marketing communication without incurring any cost other than the transmission costs according to your usual rate.

Data usage for e-mail advertising without subscription and your right of objection
If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we are entitled to regularly offer you similar goods and services, such as the one you purchased by using your e-mail. You can withdraw your consent to such use of your e-mail address at any time in the future by sending a message to us or via the unsubscribe link provided in our e-mails without incurring any cost other than the transmission costs according to your usual rate.

Use of data for postal advertising and your right to object
We can be entitled by applicable laws to store your first and last name, postal address and, if applicable, your title and academic degree and use it for advertising to you, in particular for sending offers and information about our goods and services by postal services. You can object to this use of your data at any time for the future by sending a message to us, without incurring any cost other than the transmission costs according to your usual rate.

Data Security

FUJIFILM takes adequate technical and organizational security measures in order to protect your personal data from being misused and to prevent the loss of your data. Your personal data is saved in a secure operating environment that is not accessible to the public. All personal data provided by you in the course of registration or use of personalized services will be transferred in encrypted form in order to prevent misuse of the data by any third party.

Transfer, export and processing of the data outside the EU/EEA
Other than described herein, no transfer will take place to third parties outside the Fujifilm Group. Personal data of users of our website from outside the EU/EEA can be transferred to affiliates of FUJIFILM or distributors outside EU/EEA that are responsible for the relevant product or service category and region.

External links
Our website can contain links to other websites. Please be aware that FUJIFILM is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave one of our websites and to read the privacy statements of each and every website that collects persona data. This privacy policy applies solely to information collected by our websites.
Further information and contacts, information, corrections, blocking and deletion.

You can contact our data protection officer using the following contact information:
FUJIFILM IMAGING PRODUCTS & SOLUTIONS GmbH & Co. KG, Datenschutzbeauftragter, Siemensring 1, 47877 Willich or Datenschutz(at)fujifilm-imaging.eu

You have the right to request from us access to and rectification or erasure of personal data or to restrict processing of your personal data or to object to such processing as well as exercising your right to data portability in accordance with the GDPR and applicable laws. Please contact the address given above by email or by mail.

You have the right to lodge a complaint with a competent supervisory authority in accordance with the GDPR and applicable laws if you consider that the processing of personal data relating to you infringes the GDPR. For this purpose, you can contact in particular the supervisory authority in the EU Member State of your habitual residence or the place of the alleged infringement.

FUJIFILM reserves the right to change, amend, or update this privacy policy. If we do decide to change our privacy policy, we will post the revised privacy policy. On return visits to our site, please remember to review the privacy policy for any changes, since continued use of our site after any posted revision indicates your consent to our use your information in accordance with the changed, amended, or updated privacy policy.